2 Dec 2008

Help! I can’t send or receive emails

Posted by kilbot | Filed under: Frequently Asked Questions, Hosting FAQ

If you are having problems sending and receiving emails from your computer it is likely there is a configuration error with your email client or your ISP. Contact support and we’ll work through the issue, and remember, you can always check your email via webmail, simply go to our homepage www.kilbot.com.au and log in using your email address and password.


18 Jul 2007

Receiving mail OK, but I’m having problems sending mail.

Posted by kilbot | Filed under: Frequently Asked Questions, Hosting FAQ

A common source of problems when sending emails is port 25 blocking. By default most email clients (eg: Outlook, Thunderbird) will use port 25 to connect and communicate with the outgoing mail server. Some ISP‘s block port 25 connections to servers other than their own, in this way they can trace any spam coming from their network.

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28 Jun 2007

What are the Kilbot Factory nameservers?

Posted by kilbot | Filed under: Frequently Asked Questions, Hosting FAQ

A nameserver maps your domain name to the server i.p. address of your host. Each domain name must have at least a primary and a secondary nameserver, if your site is hosted with The Kilbot Factory the nameservers required are:
Primary: ns1.kilbot.com.au
Secondary: ns2.kilbot.com.au

If you need assistance adding nameservers to your domain name please contact support@kilbot.com.au.


18 Jan 2006

What is web hosting?

Posted by kilbot | Filed under: Frequently Asked Questions, Hosting FAQ

A web host provides the hardware and services necessary for making your site available on the internet. This service is separate to domain registration, a domain name merely provides a pointer to your host server, for more information on domain registration please see “What is a domain?”.

A host will generally provide the following:

  • Storage space for your website and email.
  • Bandwidth for transferring data to and from the server.
  • Technical support.
  • Server software and security.
  • Ongoing hardware maintenance and upgrades.

The quality of these services naturally varies from web host to web host. For information on our hosting packages and support please visit our Hosting page.


16 Jan 2006

What is a domain name?

Posted by kilbot | Filed under: Frequently Asked Questions, Hosting FAQ

A domain name is your unique address on the internet (eg: kilbot.com.au). Domains are available from Domain Name Registrars. The registrars charge a yearly or biannual fee and so long as you continue to pay the fee no one else can register or use that domain name.

A domain name contains an extension called the TLD. The most common TLD is the .com (short for commercial). The equivalent TLD in Australia is the .com.au. Functionally there is no difference between a .com and a .com.au – the internet will deal with each equally – however you do need an Australian Business Number (or similar) to register for a .com.au. Other TLDs have similar restrictions, for example a .org.au can only be registered by a non-profit organisation, a .edu.au can only be registered by an educational institution etc.

If you would like to register a domain name with us please visit the shopping cart.