The Kilbot Factory » Hosting FAQ http://www.kilbot.com.au The Kilbot Factory provides web design, web development and web hosting. We specialise in clean, modern design and dynamic database driven content for e-Commerce and CMS web sites. Fri, 13 Jan 2012 03:23:37 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Help! I can’t send or receive emails http://www.kilbot.com.au/2008/12/02/help-i-cant-send-or-receive-emails/ http://www.kilbot.com.au/2008/12/02/help-i-cant-send-or-receive-emails/#comments Mon, 01 Dec 2008 21:55:19 +0000 kilbot http://www.kilbot.com.au/?p=105 If you are having problems sending and receiving emails from your computer it is likely there is a configuration error with your email client or your ISP. Contact support and we’ll work through the issue, and remember, you can always check your email via webmail, simply go to our homepage www.kilbot.com.au and log in using your email address and password.

]]> http://www.kilbot.com.au/2008/12/02/help-i-cant-send-or-receive-emails/feed/ 0 Receiving mail OK, but I’m having problems sending mail. http://www.kilbot.com.au/2007/07/18/receiving-mail-ok-but-i-have-problems-sending-mail/ http://www.kilbot.com.au/2007/07/18/receiving-mail-ok-but-i-have-problems-sending-mail/#comments Wed, 18 Jul 2007 05:42:11 +0000 kilbot http://www.kilbot.com.au/2007/07/18/receiving-mail-ok-but-i-have-problems-sending-mail/ A common source of problems when sending emails is port 25 blocking. By default most email clients (eg: Outlook, Thunderbird) will use port 25 to connect and communicate with the outgoing mail server. Some ISP‘s block port 25 connections to servers other than their own, in this way they can trace any spam coming from their network.

You can test connections to port 25 using the Telnet command. On PC, go to the Start menu, then select Run, then type

telnet mail.domain.com.au 25

where domain is your domain. On Mac, open the terminal and type

telnet mail.domain.com.au 25

where domain is your domain. Your computer should connect to the mail server and give you a welcome message, such as:

220-host.kilbot.com.au ESMTP Exim 4.68 #1 Thu, 18 Jun 2007 12:58:25 +1000
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

If connection the times out it is likely port 25 is being blocked.

Now see if you can connect to your ISP’s outgoing mailserver. Repeat the process above but exchange mail.domain.com.au the appropriate outgoing mailserver, below are some server settings for popular Australian ISPs.

Telstra Bigpond: mail.bigpond.com
OptusNet: mail.optusnet.com.au
iiNet: mail.m.iinet.net.au
Internode: mail.internode.on.net
Netspace: mail.netspace.net.au
TPG Internet: mail.tpg.com.au
Netlink: smtp.netlink.com.au

If you can connect to your ISP’s outgoing mailserver please change the setting in your email client. If you can not connect to any server on port 25 you may be blocked by a firewall on your local network, in this case you will need to adjust your firewall settings to allow outgoing TCP traffic on port 25.

]]> http://www.kilbot.com.au/2007/07/18/receiving-mail-ok-but-i-have-problems-sending-mail/feed/ 12 What are the Kilbot Factory nameservers? http://www.kilbot.com.au/2007/06/28/what-are-the-kilbot-factory-nameservers/ http://www.kilbot.com.au/2007/06/28/what-are-the-kilbot-factory-nameservers/#comments Thu, 28 Jun 2007 13:50:21 +0000 kilbot http://www.kilbot.com.au/?p=80 A nameserver maps your domain name to the server i.p. address of your host. Each domain name must have at least a primary and a secondary nameserver, if your site is hosted with The Kilbot Factory the nameservers required are:
Primary: ns1.kilbot.com.au
Secondary: ns2.kilbot.com.au

If you need assistance adding nameservers to your domain name please contact support@kilbot.com.au.

]]> http://www.kilbot.com.au/2007/06/28/what-are-the-kilbot-factory-nameservers/feed/ 0 What is web hosting? http://www.kilbot.com.au/2006/01/18/what-is-web-hosting/ http://www.kilbot.com.au/2006/01/18/what-is-web-hosting/#comments Wed, 18 Jan 2006 11:28:59 +0000 kilbot http://www.kilbot.com.au/?p=77 A web host provides the hardware and services necessary for making your site available on the internet. This service is separate to domain registration, a domain name merely provides a pointer to your host server, for more information on domain registration please see “What is a domain?”.

A host will generally provide the following:

  • Storage space for your website and email.
  • Bandwidth for transferring data to and from the server.
  • Technical support.
  • Server software and security.
  • Ongoing hardware maintenance and upgrades.

The quality of these services naturally varies from web host to web host. For information on our hosting packages and support please visit our Hosting page.

]]> http://www.kilbot.com.au/2006/01/18/what-is-web-hosting/feed/ 0 What is a domain name? http://www.kilbot.com.au/2006/01/16/what-is-a-domain-name/ http://www.kilbot.com.au/2006/01/16/what-is-a-domain-name/#comments Mon, 16 Jan 2006 10:35:25 +0000 kilbot http://www.kilbot.com.au/?p=76 A domain name is your unique address on the internet (eg: kilbot.com.au). Domains are available from Domain Name Registrars. The registrars charge a yearly or biannual fee and so long as you continue to pay the fee no one else can register or use that domain name.

A domain name contains an extension called the TLD. The most common TLD is the .com (short for commercial). The equivalent TLD in Australia is the .com.au. Functionally there is no difference between a .com and a .com.au – the internet will deal with each equally – however you do need an Australian Business Number (or similar) to register for a .com.au. Other TLDs have similar restrictions, for example a .org.au can only be registered by a non-profit organisation, a .edu.au can only be registered by an educational institution etc.

If you would like to register a domain name with us please visit the shopping cart.

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